Maintenance and Repair

A well-maintained home rents quicker, rents for more money, has lower turnover, and in general, has happier tenants! Tenants are given access to our secure on-line portal where all requests are submitted enabling you to view them on your Owner’s portal.

Protecting and maintaining your rental investment is a top priority for us. Many property managers hire outside vendors who charge top retail dollar for their services, especially if it’s an emergency or after hours. Because repair costs can quickly erode rental profits, we hired our own fulltime in-house maintenance staff enabling us to prioritize requests and control costs. As an owner/investor, you are not required to use our services, but you’ll find that our maintenance costs are lower than the market with a high level of customer satisfaction and a service guarantee.

ON-LINE PORTAL FOR REQUESTS

Through our on-line portal, every maintenance and repair request is recorded. When you sign onto your portal, you can view the open repair requests and the status. Every repair invoice appears on your statement and are paid with your repair reserve.

We’ve worked hard to perfect the art of maintenance and repair. Protecting and maintaining your investment is a top priority for us.

Benefits to you:

Quality and guaranteed maintenance and repairs at competitive prices
24/7 availability with no upcharges or after hour/emergency fees
Accurate billing to help you track your investment expenses
Prompt response to protect your property and keep your tenants happy

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Re-keying Exterior Doors

Our policy is to re-key every exterior door before a new tenant takes possession. Here's why ...

POTENTIAL LAWSUITS

Most homeowners have several keys (or codes) to their house in circulation: relatives, neighbors, cleaning crews, contractors. If you think about it, there are probably more keys in circulation than you can remember.

Imagine your home rented and a relative who didn't know you moved lets himself in - walking in on a tenant munching on a bowl of popcorn watching TV. In our “lawsuit happy society”, a tenant would not hesitate to sue you for NOT protecting their right to privacy and for NOT providing a safe place to live.

OPERABLE LOCKS

Many homes have locks that have not worked for years and owners tolerated not having a key to those doors. However, what you tolerated as an owner is different than what you must provide as a landlord. Rental property must be secured with working exterior locks and window locks.

ONE KEY

It is common for owners give us three to six keys to a home when we take over management. For easier management and containment, we reduce the number of keys to just one.

LIMITING OWNER ACCESS

Many owners do not understand that when they rent their home they have transferred the “right of possession” to another. We have had owners actually enter properties when tenants were in possession causing major problems. Re-keying the locks helps protect owners from themselves and offers the tenant the same peace of mind that you want in your private residence.